Every FUANA product is handcrafted in small batches using traditional methods, so we ask that you read our returns policy carefully before ordering.

Perishable, Handcrafted Food

Because Fuana Gusto, Fuana Iche, and FUANA ChocoNut are perishable, handmade food items, we are unable to accept returns or exchanges simply because you changed your mind, once an order has been delivered.

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or different from what you ordered, please contact us within 24 hours of delivery at fuana.bd@gmail.com or 01815-596200, along with a photo of the item and packaging. We will happily arrange a replacement or a refund once we have verified the issue.

Cancellations

Since our batches are made to order in limited quantities, we ask that cancellations be made as soon as possible after placing your order. Once an order has been prepared for shipping, it can no longer be cancelled.

Refunds

Where a refund is approved, it will be processed back to your original payment method or via mobile banking, within a reasonable number of business days.

Shipping Issues

If your order does not arrive within the expected delivery window, please let us know so we can follow up with our delivery partner on your behalf.

Contact Us

For any question about your order, please reach out to us at fuana.bd@gmail.com or call 01815-596200. We want every FUANA experience to be a good one.